Tips To Help Us Serve You Better

SAFETY

Do not distract the operator while the vehicle is in motion. Stand behind the line.
Do not bring firearms, knives, or weapons onto the vehicle.
Do not bring hazardous or flammable materials onto the vehicle.
Service animals must be harnessed, leashed, or tethered, unless the customer’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. Under all circumstances, any animal must be under the control of the owner.
If your bus has seat belts, you are encouraged to use them.
Please report suspicious or dangerous situations to the operator.

RESPECT

Respect your operator. A friendly greeting and a thank-you before you exit is kind and courteous.
Respect fellow customers. Keep cellphone conversations to a minimum and do not have loud or inappropriate conversations. Do not disturb others on the vehicle by swearing, playing loud music, or using disrespectful language.
Do not litter.

BOARDING AND EXITING

Wait until departing customers have exited before boarding the vehicle.
Have the exact fare, pass, card, or ticket and appropriate ID (if needed) ready before boarding the vehicle.
Allow people using wheelchairs to board first. Save designated front seats for senior citizens, persons with disabilities, or pregnant customers, and please give up your seat if necessary.
Check around your seat for personal belongings before exiting.
After exiting, wait until the vehicle has pulled away before crossing the street. Use caution walking alongside the vehicle, especially if it is moving.

ON BOARD

Keep aisles clear for safety, speed of boarding, and consideration of other customers. Fold strollers and grocery carts when possible.
Seats are for customers, not for personal belongings.
Items are limited to what can be carried onto the vehicle in a single trip. All carry-on items must be closed and secured for cleanliness and safety.
The use of smoke and vapor products is prohibited. Remember: Smoking on board buses is strictly prohibited by Connecticut State law.
Do not eat, drink or bring open containers on the vehicle.

To Keep Your Ride Safe & Comfortable, please:

No smoking on board, including electronic nicotine delivery systems or vapor products. Do not eat or drink on board.
Keep the designated front seats reserved for senior citizens and customers with disabilities.
Do not use foul language or disturb others on the bus.
Fold strollers/shopping carts before boarding and store them out of the aisle.
Keep your head, hands, and arms inside of the bus.
Shirts and shoes must be worn while on the bus.
Keep seats clean and place trash in trash cans.
Cooperate with your bus operator's instructions.

Safety First

Stand back from the curb when buses are pulling up. Buses make frequent starts and stops, so please stay seated, if possible. Use available railings and handgrips while standing or moving about the bus. Pay attention to your surroundings. In case of emergency, follow bus operator's instructions. Wait until the bus has stopped before moving to exit.

Holidays

A Sunday service schedule is operated on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Regularly scheduled service operates on all other holidays.

Using the Fareboxes

The fareboxes have a screen showing important information such as the fare due, and allow you to select a day pass or transfer.

Important: this is not a touch screen; please use the buttons for selections. A green arrow indicates the ticket slot, pass reader, and currency acceptors are ready for fare payment.

Farebox 101

How to Use the Farebox

Choosing Your Pass Before you Pay

Before inserting any money, decide which pass you need:

All-Day Pass

Press the All-Day Pass button on the farebox
Next, insert your payment
For youth or senior/disabled passes, ask the bus operator before paying

Two-Hour Pass (Transfer)

Press the Two-Hour Pass button, then pay
Or simply ask the operator when you pay

Paying Your Fare

Insert exact change only (fareboxes do not give change)
Each All-Day Pass requires a separate transaction

Using Passes or Tickets

First-Time Use (Activation)

Insert your pass or 10-ride ticket into the slot
Make sure the magnetic stripe is facing down and to the right

Already Activated Pass

Swipe your pass across the top of the farebox
You can swipe in either direction
Keep the magnetic stripe facing down and toward you

Using the QR Code on Your Ticket

If you are transferring from a CTfastrak station or using a printed ticket:

Hold the ticket under the scanner
Scan the QR code at the red light
Listen for a tone confirming acceptance

Understanding Your Ticket

Two-Hour Passes are issued when you pay
express Passes allow travel across zones based on the fare you paid
- If you travel beyond your zone, you’ll need to pay the difference

Important Tips

Fareboxes accept one ticket or pass per customer per transaction
Bus operators and fareboxes do not make change
Customers using senior/disabled reduced fares must show valid ID (such as a Medicare or state-issued ID)

Need Assistance?

If you are unsure what to do, just ask your bus operator. They are here to help.

Important

Important: this is not a touch screen; please use the buttons for selections. A green arrow indicates the ticket slot, pass reader, and currency acceptors are ready for fare payment.