Tips To Help Us Serve You Better

SAFETY

  • Do not distract the driver while the vehicle is in motion. Stand behind the line.
  • Do not bring firearms, knives, or weapons onto the vehicle.
  • Do not bring hazardous or flammable materials onto the vehicle.
  • Service animals must be harnessed, leashed, or tethered, unless the customer’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks. Under all circumstances, any animal must be under the control of the owner.
  • If your bus has seat belts, you are encouraged to use them.
  • Please report suspicious or dangerous situations to the driver.

RESPECT

  • Respect drivers. A friendly greeting and a thank you before you exit is kind and courteous.
  • Respect fellow customers. Keep cell phone conversations to a minimum and do not have loud or inappropriate conversations. Do not disturb others on the vehicle by swearing, playing loud music, or using disrespectful language.
  • Do not litter.

BOARDING AND EXITING

  • Have the exact fare, pass, card, or ticket and appropriate ID (if needed) ready before boarding the vehicle.
  • Wait to board the vehicle until departing customers have exited.
  • Allow people using wheelchairs to board first. Save designated front seats for senior citizens, persons with disabilities, or pregnant customers, and please give up your seat if necessary.
  • Wait until the vehicle has pulled away before crossing the street. Use caution walking alongside the vehicle, especially if it is moving.
  • Check around your seat for personal belongings before exiting.

ONBOARD

  • Keep aisles clear for safety, speed of boarding, and consideration of other customers.
  • Seats are for customers, not for personal belongings.
  • Items are limited to what can be carried onto the vehicle in a single trip. All carry-on items must be closed and secured for cleanliness and safety.
  • The use of smoke and vapor products is prohibited.
    Remember: Smoking on board buses is strictly prohibited by Connecticut State law.
  • Do not eat, drink or bring open containers on the vehicle.
To Keep Your Ride Safe & Comfortable, please:

To Keep Your Ride Safe & Comfortable, please:

  • No smoking on-board, including electronic nicotine delivery systems or vapor products. Do not eat or drink on-board;
  • Keep the designated front seats reserved for Senior Citizens and Disabled passengers;
  • Do not use foul language or disturb others on the bus;
  • Fold strollers/shopping carts before boarding and store them out of the aisle;
  • Keep your head, hands and arms inside of the bus;
  • Shirts and shoes must be worn while on the bus;
  • Keep seats clean and place trash in trash cans;
  • Cooperate with your bus operator's instructions.
To Keep Your Ride Safe & Comfortable, please:

To Keep Your Ride Safe & Comfortable, please:

  • No smoking on-board, including electronic nicotine delivery systems or vapor products. Do not eat or drink on-board;
  • Keep the designated front seats reserved for Senior Citizens and Disabled passengers;
  • Do not use foul language or disturb others on the bus;
  • Fold strollers/shopping carts before boarding and store them out of the aisle;
  • Keep your head, hands and arms inside of the bus;
  • Shirts and shoes must be worn while on the bus;
  • Keep seats clean and place trash in trash cans;
  • Cooperate with your bus operator's instructions.

Caution

Buses make frequent starts and stops. Please stay seated, if possible. Use available railings and handgrips while standing or moving about the bus. Wait until the bus has stopped before moving to exit.

Holidays

A Sunday service schedule is operated on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Regularly scheduled service operates on all other holidays.

Using the Fareboxes

Using the Fareboxes

The fareboxes have a screen showing important information such as the fare due, and allow you to select a day pass or transfer. Note: 

The Connecticut Department of Transportation (CTDOT) announced that all public transit buses will be fare-free across Connecticut until December 1, 2022. A previous policy signed by Governor Lamont made buses fare free from April 1, 2022 through June 30, 2022, but that was extended in the recent budget passed by the legislature and signed by the Governor on May 9, 2022. Free services include all local buses statewide, Express and services. ADA Paratransit is also fare free statewide until December 1, 2022.

Important: this is not a touch-screen, please use the buttons for selections. A green arrow indicates the ticket slot, pass reader, and currency acceptors are ready for fare payment.

Basic Functions

Fareboxes

Basic Functions

  • You must select the purchase of an All-Day (regular fare, youth fare or senior/disabled fare) pass before inserting any money. The fareboxes have a button you can use to select the purchase of a regular fare All-Day pass: press that button then pay the fare for the pass. When purchasing a youth fare or Sr/Disabled reduced fare all-day pass on board the bus, please request this from the Operator before payment. Each All-Day pass purchased on board must be a separate transaction, and requires exact change.
  • Two-hour Passes (Transfers) are issued at the time of payment on boarding. The fareboxes have a button you can use to select a two-hour pass: press that button then pay the fare. You may also continue to ask the Operator for the two-hour pass—which ever way you make the request, please do it when you pay your fare!
  • If you need to activate any pass for the first time you use it, or if you use 10-ride tickets, insert the pass or ticket in the ticket slot (magnetic stripe facing you and to the right).
  • To speed your boarding and payment, activated passes may be swiped on top of the new farebox. Swipe either direction, with the magnetic stripe down and facing you.
  • If you are using a ticket printed by either a farebox or Ticket Vending Machine (TVM) at a CTfastrak station as your transfer to a CTtransit bus, scan the QR code on the red light.
  • Fareboxes on board CTtransit local, express, and CTfastrak buses issue Two-Hour passes (transfers) and All-Day passes using bar-code reading technology rather than magnetically encoded stripe technology. The bar code is printed on the front of the pass. Scan the bar code on the window with the red light on the farebox—a tone will sound indicating acceptance.
  • Express Two-Hour passes (transfers) retain the full value of the original zone fare paid, providing unlimited local and express rides for the number of zones paid. Travel on a route that charges a higher zone fare would require additional payment.
  • Customers using Senior/Disabled reduced fare tickets or passes must still show a Medicare card or state-issued photo ID.
  • Bus Operators and fareboxes do not make change. Fareboxes will only accept one ticket or pass per passenger, per transaction.

Important

Important: this is not a touch-screen, please use the buttons for selections. A green arrow indicates the ticket slot, pass reader, and currency acceptors are ready for fare payment.