Accessibility
All buses have wheelchair lifts or ramps for people with disabilities to access. The bus can also "kneel" to lower the first step height. Please ask the operator to kneel the bus to assist you in boarding or alighting.
Most mobility devices (wheelchairs, 3-wheel scooters, and walkers) can be accommodated on the buses. Each bus has a system for securing wheelchairs. CTtransit safety policy requires a 4-point securement for all mobility devices. The lap belt is recommended for the customer's maximum safety.
Please ask the operator to deploy the mobility access unit if you wish to use the lift or ramp to board the bus.
All trains and stations are handicapped accessible. When boarding or leaving a train in a wheelchair, back on and off so that the larger rear wheels lead. This makes it less likely that the small front wheels will get caught in the gap between the platform edge and the train. Whenever the gap or the difference in height between the train and the station is too large, ask the train crew to set a bridge plate in place to span the gap.
If you ride CTfastrak, CTfastrak Supervisors will inspect CTfastrak station platforms and CTfastrak buses. Remember tokeep your pass or ticket handy, as you may be asked to show your Proof of Payment more than once during your trip.
You are welcome to travel on buses with your service animal. A service animal is any guide dog or signal dog individually trained to work or perform tasks for an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items.
A service animal (dog) is not allowed to occupy a seat on the bus. Customers with disabilities can bring their service animals (dogs) into all transit facilities. The animals (dogs) must be securely leashed for the safety of all customers.
Personal Care Attendants (PCA) — A PCA is a person who assists the eligible rider with daily life functions and assists with the ride or at the destination.
Travel Training Program
The Kennedy Center Travel Training is a nationally acclaimed program that teaches people with disabilities and seniors how to properly and safely use the local bus and rail system on a one-to-one basis throughout the state of CT. Since 1991, The Kennedy Center has successfully travel trained more than 3,000 people with cognitive, sensory, and physical disabilities, aged 16-95, to use local buses and trains to access the community. There is no charge for travel training, the program is grant funded by The Connecticut Department of Transportation.
Accessible Formats
Information is available in alternative formats including but not limited to Braille, large print, audio or electronic media. Anyone requesting service information or assistance in any accessible formats may call the Customer Service Department at 860-525-9181.