Contact Us

Our team is happy to help with customer feedback, lost item claims, and more!

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Submit Your Feedback

Submit Your Feedback

We value your input! Use our online form to share comments, suggestions, or concerns about CTtransit services. Your feedback helps us improve our bus system and better serve the community.

Provide Feedback
Lost and Found

Lost and Found

Did you accidentally leave something on the bus? We are here to help you get it back. Follow our simple step-by-step process to retrieve your lost items. We hold recovered items for 15 days and offer convenient weekday pickup appointments.

Claim Your Lost Item

Customer Service and Support Locations

Token Transit mobile app interface

Hartford – Union Station

860-525-9181
1 Union Plaza, Hartford, CT 06103

Hours of Operation:

  • Call Center: Monday–Saturday: 6:30 a.m. – 9:30 p.m. | Sunday: 7:00 a.m. – 7:00 p.m.
  • Lost & Found: Monday–Friday: 8:30 a.m. – 3:00 p.m. (by appointment only)
  • Sales Outlet: Monday–Friday: 7:00 a.m. – 6:00 p.m. | Saturday: 9:00 a.m. – 3:00 p.m.
Token Transit mobile app interface

Downtown Hartford Sales Outlet

860-525-9181
State and Market Streets (Adjacent to the Old State House)
Monday–Friday: 7:00 a.m. - 6:00 p.m. | Saturday: 9:00 a.m. - 3:00 p.m.
Token Transit mobile app interface

New Haven – 72 Church Street

203-624-0151
72 Church Street, New Haven, CT 06510

Hours of Operation:

  • Call Center: Monday–Saturday: 6:30 a.m. – 9:30 p.m. | Sunday: 7:00 a.m. – 7:00 p.m.
  • Lost & Found: Monday–Friday: 8:30 a.m. – 3:00 p.m. (by appointment only)
  • Sales Outlet: Monday–Friday: 7:00 a.m. – 6:00 p.m. | Saturday: 9:00 a.m. – 3:00 p.m.
Token Transit mobile app interface

Stamford – Stewart B. McKinney Transportation Center

203-327-7433
Stewart B. McKinney Transportation Center, Stamford, CT

Hours of Operation:

  • Call Center: Monday–Saturday: 6:30 a.m. – 6:30 p.m.
  • Lost & Found: Monday–Friday: 8:30 a.m. – 3:00 p.m. (by appointment only)
  • Sales Outlet: Monday–Friday: 7:00 a.m. – 6:00 p.m. | Saturday: 9:00 a.m. – 3:00 p.m.
Token Transit mobile app interface

Waterbury and Meriden

203-753-2538
Monday-Saturday, 6:30 AM - 6:30 PM, Sunday 9:00 AM - 2:00 PM
Token Transit mobile app interface

Wallingford

203-753-2538
Monday-Friday - 5:00 AM - 5:30 PM
For People with Hearing Loss, Dial 711

For People with Hearing Loss, Dial 711