Contact Us

Contact hub offering feedback submission, lost item claims, customer service area locations with hours, alongside other resources

Contact Us

Submit Your Feedback

We value your input! Use our online form to share comments, suggestions, or concerns about CTtransit services. Your feedback helps us improve our bus system and better serve the community

Provide Feedback

Lost and Found

Left something on the bus? We're here to help you get it back. Follow our simple step-by-step process to retrieve your lost items - we hold recovered items for 15 days and offer convenient weekday pickup appointments 

Claim Your Lost Item

Customer Service and Support Locations

Token Transit mobile app interface

Hartford – Union Station

1 Union Plaza, Hartford, CT 06103

Hours of Operation:

  • Call Center: Monday–Saturday: 6:30 AM–9:30 PM | Sunday/Holidays: 7:00 AM–7:00 PM
  • Lost & Found: Monday–Friday: 8:30 AM–3:00 PM (by appointment only)
  • Sales Outlet: Monday–Friday: 7:00 AM–6:00 PM | Saturday: 9:00 AM–3:00 PM
Token Transit mobile app interface

New Haven – 72 Church Street

72 Church Street, New Haven, CT 06510

Hours of Operation:

  • Call Center: Monday–Saturday: 6:30 AM–9:30 PM | Sunday/Holidays: 7:00 AM–7:00 PM
  • Lost & Found: Monday–Friday: 8:30 AM–3:00 PM (by appointment only)
  • Sales Outlet: Monday–Friday: 7:00 AM–6:00 PM | Saturday: 9:00 AM–3:00 PM
Token Transit mobile app interface

Stamford – 26 Elm Court

26 Elm Court, Stamford, CT 06902

Hours of Operation:

  • Call Center: Monday–Saturday: 6:30 AM–9:30 PM | Sunday/Holidays: 7:00 AM–7:00 PM
  • Lost & Found: Monday–Friday: 8:30 AM–3:00 PM (by appointment only)
  • Sales Outlet: Monday–Friday: 7:00 AM–6:00 PM | Saturday: 9:00 AM–3:00 PM
Token Transit mobile app interface

Waterbury and Meriden

203-753-2538
Monday-Saturday, 6:30 AM - 6:30 PM, Sunday 9:00 AM - 2:00 PM
Token Transit mobile app interface

Wallingford

203-753-2538
Monday-Friday - 5:00 AM - 5:30 PM
Token Transit mobile app interface

Downtown Hartford CTtransit Customer Service and Sales Outlet

State and Market Streets (Adjacent to the Old State House)
Monday to Friday 7:00 AM to 6:00 PM Saturday 9:00 AM to 3:00 PM
For People with Hearing Loss, Dial 711

For People with Hearing Loss, Dial 711

Additional Resources